Employee Net Promoter Score (eNPS) is a metric that measures how likely your employees are to recommend your company as a place to work. It is based on the Net Promoter Score (NPS) methodology that is used to measure customer loyalty and satisfaction.
To calculate eNPS, we need to ask your employees one question: **How likely are you to recommend your company as a place to work?** Your employees can answer on a scale of 0 (not at all likely) to 10 (extremely likely). Based on their answers, your employees are classified into three groups:
Promoters: Employees who score 9 or 10. They are loyal and enthusiastic about working for your company and are likely to refer others to join.
Detractors: Employees who score 0 to 6. They are dissatisfied and unhappy with working for your company and are likely to leave or spread negative word-of-mouth.
b: Employees who score 7 or 8. They are neutral and indifferent about working for your company and are not likely to either refer or discourage others from joining.
We calculate the eNPS score by subtracting the percentage of detractors from the percentage of promoters. The formula was use is:
**eNPS = (% of promoters - % of detractors) x 100**
The eNPS score ranges from -100 (all detractors) to +100 (all promoters). A positive eNPS score indicates that you have more promoters than detractors, which means your employees are generally satisfied and loyal. A negative eNPS score indicates that you have more detractors than promoters, which means your employees are generally dissatisfied and unhappy.
For example, if you have 100 employees and 40 of them are promoters, 30 of them are passives, and 30 of them are detractors, your eNPS score would be:
**eNPS = (40 - 30) / 100 x 100 = 10**
This means that you have a positive but low eNPS score, which suggests that you have room for improvement in engaging and retaining your employees.