When we enable the process for the AI assisted handling comments data in surveys, here's a step-by-step overview of what happens to the data:
PII redaction:
Anonymous comments: Any comments that are submitted are first sent to Microsoft Language Studio without associated respondent or company information
PII redaction: Microsoft Language Studio performs Personally Identifiable Information (PII) redaction to ensure that all sensitive data is removed.
Comment categorisation:
After PII redaction, Microsoft Language Studio categorises the comments using our AI model.
Sentiment analysis:
Microsoft Language Studio also applies sentiment analysis to the comments using their standard model. This analysis helps us understand the overall tone and sentiment of the feedback.
Data storage:
Once the comments have been processed by Microsoft Language Studio, the enhanced data is sent back to us. We securely store this data in our database.
It’s important to note that Microsoft does not retain any records of the data, nor is the data used to train their models.
All data storage is compliant with our Data Retention Policy
Prism analysis (if enabled)
For deeper insights, the enhanced data is then sent to OpenAI. Using People Insight's engineered Prompts, OpenAI summarises the comments by category, which simplifies the analysis, especially when dealing with a large volume of comments.
Additionally, using People Insight's engineered Prompts, OpenAI provides recommended actions based on the summarised data.
Prism related data privacy and security:
OpenAI processes the data without any context of the source company, and the comments are already PII-redacted before they are sent.
OpenAI does not use this data to train its models. As your Data Processor, we control the use of this data to ensure your privacy is protected.
For more information on how OpenAI handles data, you can refer to their Enterprise Privacy Documentation.
If you have any further questions, please don't hesitate to contact our support team.