Your survey results dashboard is packed with insights to help focus your change efforts. Start by looking at these scores to get a good sense of how your team is feeling.

A good response rate is 70% and above. The higher the response rate, the more representative your results are of the views of your team. A low response rate suggests people are sceptical about the survey process, and the difference their feedback will make. Either way, timely action is key to showing that your organisation will listen to and act on employee feedback.

This is the overall score for your survey, for example in an engagement survey, your focal point score is engagement. It’s the average of 5 key indicators that combine to show how ‘engaged’ your team is based on published research.

Apply filters to see how this varies by demographic group, or use benchmarks to compare your score to past surveys, external benchmarks or your organisation’s overall score.

In your survey, some questions will have more of an impact on your engagement score than others. We call these key drivers and they differ from one organisation to another. You’ll want to prioritise your key drivers in your action plan. If a question has a high score, then celebrate and maintain it; if it’s a low score, consider this an action area for improvement.

Have a look at the variation here; for example, ‘Leadership’ might score well but ‘Autonomy’ might be comparatively lower. Themes will give you some initial clues as to where to focus your attention.

Your open-text comments help you to understand why you’ve achieved certain scores within each theme. Save these for last and use the keyword search to look more into the issues you’ve identified.

The Comparisons report explores how survey responses vary by demographic and highlight particular concerns within a group. You can often look to stronger-scoring groups for ways to improve the score of lower-scoring ones.

You can apply up to 3 benchmarks to see how your data compares to your industry, or to scores from a previous survey. Click ‘Compared to’ to choose which benchmark/s to compare to.

If action planning has been enabled on your dashboard, your homepage will show a summary of actions by status I.e. Not started, In progress, or Completed.

You can filter responses by demographic, to see results for a specific group and understand which survey items have the biggest impact on the focal point score for this group. Add multiple filters until you reach the minimum number of respondents.