Getting Started: FAQs

While your survey is running, respondents may come to you with questions about the process.
​

Below, we’ve gathered answers to the questions people most often ask.

Employee engagement can only be measured by asking employees themselves to identify an organisation’s strengths and weaknesses as a workplace.
A survey is one of the most effective ways to improve both your work life and the organisation overall — it provides objective, quantitative and qualitative measures of engagement.

Once we receive the results, we’ll have the opportunity to celebrate what we do well and identify areas where we can make positive changes.

Yes. Participation is entirely voluntary, but by taking part you’ll help shape improvements across your workplace.
We really hope you’ll complete it — your voice makes a difference.

The survey takes approximately 15 minutes to complete.
It’s straightforward — you’ll select responses from multiple-choice options to show how strongly you agree or disagree with a series of statements, and you’ll have the opportunity to provide free-text comments on any topics you want us to know more about.

Absolutely.

The survey is administered through the People Insight Platform, which means your organisation has no access to individual responses. You can be completely honest - your answers cannot be traced back to you personally.

Your anonymity is also protected by restricting reporting to group results, 5 or above

All responses are kept completely confidential.

The People Insight Platform collects individual answers and produces aggregated dashboards showing overall and group-level trends.

Reports are only generated for groups that meet a minimum threshold (typically five respondents).

If a group has fewer than five responses, those results will not be shown separately to protect individual identities.

However, every response is still included in higher-level (e.g. organisation-wide) results — so your feedback is always counted.

Survey data is usually analysed by demographics such as department, length of service, and other agreed categories.

This helps target action planning where it’s most needed.
As above, analysis is only shown for groups with five or more responses to maintain anonymity.

When writing free-text comments, you’ll see this notice:

Please take care when providing this feedback. Comments are repeated verbatim in survey reports. Although your name will not be shown, consider whether your words could identify you and adjust if needed. If you’re concerned, please contact the survey team directly.

This ensures comments remain authentic while protecting confidentiality.

At the end of the survey, you’ll have the chance to review and edit your answers before submitting.

Once submitted, however, you can’t reopen or change your responses.

Yes.

The People Insight survey platform has been developed following accessibility best practices and WCAG 2.0 AA guidelines.

We’ve tested usability with common screen readers such as JAWS, NVDA, and Mac OS VoiceOver.

Because screen readers and browsers vary, we can’t guarantee perfect compatibility with every version.

We keep surveys as simple and accessible as possible to accommodate most users.

If anyone experiences difficulty, please contact People Insight Support — we can arrange alternative formats such as telephone completion.

The security of your information is paramount.

All data is stored securely, treated as confidential, and handled in accordance with our Privacy Policy and Data Protection Policy, which comply with GDPR and protect all data subject rights.

We only retain information for as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce our rights.

Employee engagement describes the connection people feel with their work and organisation.

Engaged employees enjoy their roles, feel secure, developed, respected, and recognised.

They gain a real sense of achievement, understand the organisation’s goals, and believe in its purpose.

Engagement benefits both individuals and organisations:
An engaged employee typically —

For the organisation, this translates into higher productivity, lower turnover, fewer absences, and a more positive workplace culture.

Employee engagement has become a key competitive advantage globally, as organisations compete to attract and retain top talent.

You can learn more at www.engageforsuccess.org.

People Insight are specialists in employee engagement.

They conduct the survey independently, analyse the results, and provide expert advice on how to act on the findings.

They have extensive experience delivering employee surveys for organisations across the UK and internationally.

Yes — absolutely.

Your feedback helps shape decisions and drives meaningful change.

The survey is one of the most effective ways to share honest views that lead to improvements for you, your colleagues, and the organisation overall.

Your opinions matter — and they genuinely help make your workplace better.