Within the People Insight Platform, you can choose People Insight’s survey question-sets from the ‘Client library’, or create questions of your own.

Likert questions are the most common type of employee survey question. They are scale-based survey questions which ask respondents to rate a statement on a scale of how much they agree or disagree. Here we’ll show you how to create and edit Likert questions.

People Insight’s client library includes likert questions you can add to your survey.

First, select the reporting section you’d like the question to sit under.

Then select ‘Add Survey Item’, and choose ‘Likert Question’ from the list. Select a question from People Insight’s client library.

Then click ‘Add and close’, and ‘Save changes’.

To create bespoke Likert questions, click ‘Manage Questions’ in the left-hand menu, then choose ‘Likert questions’.

From here, click ‘Create new’ in the top-right corner of the page. Enter the question text and question category. Then select whether it will be a focal point question and whether it needs its scale reversed.

Next, decide whether this question will be used in your Key Drivers report.

Finally, select your Likert scale. This is typically a five-point scale, ranging from ‘Strongly Disagree’ to ‘Strongly Agree’.

If required, you can also add translations for the questions on this page. Once you are finished, click ‘Save Changes’. You can now find your Likert questions listed in your ‘Question Library’.

The best practice in questionnaire design is to use a positively worded statement or question. For example ‘I understand the aims of {Clientshort}’. Occasionally you may want to use a negative statement instead. This means that disagreeing with the statement results in a positive result.

To set up a reverse scale Likert question, follow the steps above to create a new Likert question and click ‘Reverse Likert polarity’.

To add your bespoke Likert questions to your survey, return to the Structure page and click ‘Add survey item’. Select ‘Likert question’ from the list.

Choose ‘Your organisation’s questions’ to display a list of the Likert questions you have created. Click on the question you wish to add.

Click ‘Add’ to continue adding questions, or ‘Add and Close’ if you have finished.

Once you have clicked ‘Add and Close’, you will see your survey structure. If you like, you can rearrange your questions and reporting sections by dragging and dropping them into your preferred order.

Remember to keep scrolling down the page and hitting ‘Save Changes’ as you go.